We are available 24/7. Booking for Residential Cleaning and Specialised Services can be done through our website 24/7.

Our operating hours are Monday to Saturday, 9.00am to 5:30pm. We will respond to any enquiries you may have during this timeframe.

Our cleaners are available:

Residential – Monday to Saturday, 9.00 am to 5.3o pm.

Commercial – Monday to Saturday, 9.00 am to 7.oo pm.

An additional fee is required for services provided on Saturdays. See Pricing.

• Yes, they are. We take up references for all our cleaners and those references must be excellent before we would allow them to work for us.

• Yes we have public liability insurance to cover for any major damage within your home, there is an excess on all claims for which you would be responsible for. The insurance cover is offered to provide peace of mind in the event of any major incidents or damage to your property.

• All potential cleaners are interviewed to ensure the suitability of the applicant. In addition to that, we require cleaners to provide us with verifiable proof of identification, address, two referees and two references, one of which has to be a previous employer, a police check, working with children check and NDIS worker screening check.
• All our cleaners are vetted thoroughly before being considered ready for work allocations. We require proof of immigration status to ensure that all our cleaners have a legal entitlement to work in Australia.
• All cleaners must register with us and complete forms designed to safeguard our clients.

• Just ask us for our confidentiality form to sign with the cleaner.

• No annual contract for Residential Cleaning Service. For Commercial Cleaning Service there is a one-month minimum contract for the service, which you can cancel by giving us four weeks’ notice to stop using the service.

• We try to supply you with a suitable cleaner instantly or within 24-48 hrs. This depends on where you live, what days you want, how flexible you are with your requirement and our cleaner’s availability.

• Yes, we can arrange a meeting with you and the cleaner at your house at a convenient time.

• Yes, you will get the same cleaner to do your weekly cleaning. That way you will know who is coming into your home each week and your cleaner will be able to work out a routine with you as to what you would like to do on each visit.

• The cleaner’s holidays are usually prearranged but if for some reason you’re cleaning is missed due to the cleaner’s holidays, illness, or absence. Please call or email us and we will find you a replacement cleaner who will catch up with your cleaning or continue the cleaning service at your home till your regular cleaner is ready for work again. If your regular cleaner is unable to continue, we will endeavour to find you a new cleaner who will continue the regular services.
• A missed cleaning session does not affect your monthly agency fees or payment amount. Please contact us immediately if you have missed a clean due to a cleaner absence to discuss alternative options.

• Simply let us know of your concerns and we will do all we can to remedy the situation as quickly as possible. If this is not possible. We will allocate you another cleaner who should meet your needs.

• Yes you can specify your choice of days. If you are more flexible on your choice of days it will open up a wider choice of available cleaners for you to choose from.

• We can provide all necessary cleaning products for the jobs along with the vacuum cleaners, cleaning products, mops, buckets, brooms and dusters, carpet cleaner. Or we can use your cleaning materials to do the job. Just let us know when you book the service, prices may differ.

• Yes, you can leave a set of keys with the cleaner. You don’t have to be in on the day the cleaner comes. All our cleaners are trained in safe key-holding so we can assure you that your keys are safe with our staff. We provide a Key Security Deposit form for secure key Holding.

• Please let us know if you have pets when you book and we will find you a cleaner who is happy to work around both cats and dogs, or if you can remove the animal while the cleaner is working to avoid interruption.

• Yes, you can leave a set of keys with the cleaner. You don’t have to be in on the day the cleaner comes. All our cleaners are trained in safe key-holding so we can assure you that your keys are safe with our staff. We provide a Key Security Deposit form for secure key Holding.

• Your cleaner will work according to the time booked. If the time is not enough cleaner will continue on her next visit. In some cases, the cleaner can stay extra time if required to complete the tasks, but this will depend on the cleaner’s schedule and the client will have to inform us. We recommend clients book extra time for the first clean this way the cleaners can achieve a reasonable task list. All times quoted or booked are only an estimate and this does not guarantee that the cleaner will finish your task list. If the cleaner stays extra time, the client will pay for the extra to the cleaner.

• We make every effort in matching you with the right reliable cleaner who will always show up in time. If on the very rare occasion your cleaner is running late or unfortunately, your cleaner does not turn up for any reason and has not contacted you to reschedule a visit, please call us to speak to one of our team member. We will be glad to help you immediately in arranging a replacement cleaner. We will aim to find you an alternative cleaner as soon as possible or before you’re next cleaning visit. Where this is not possible, we may issue a service credit on your account for the missed session.

• We will endeavour to match you with a cleaner who will meet your cleaning needs. If you are not happy with the service for any reason, please get in touch by phone or email. One of our team member will be happy to help. We kindly ask that you give us a reasonable time to resolve the issue.
  If the issue relates to the standard of work carried out, we will speak to the cleaner. And if things do not improve, we will allocate you another cleaner. You may choose to have another cleaner in any case depending on availability.

• We offer replacement cleaners as complementary services to our regular clients to cover for the period where your assigned regular cleaners may not be available due to illness or holidays. Replacements are provided solely based on the availabilities of our cleaners and the client’s willingness to be flexible on the days they wish to receive the cover. Generally, we will aim to find you an alternative cleaner as soon we have an available cleaner or before you’re next cleaning visit. Where this is not possible, we will issue a service credit on your account for the missed session where the missed session qualifies for a service credit.

• Give us a quick call to arrange a replacement cleaner where available. Replacement cleaners are not sent out automatically, as not all clients require them. It is also important for us to know that you’re happy to have another cleaner visit your home.

• No, you cannot solicit or ask the cleaner to work for you directly or indirectly in any capacity. We invest a lot of resources in vetting and recruiting the cleaners for supplying them to our clients. You will be responsible for paying introductory fees as long the cleaner introduced by us continues to work for you or your referrals, whichever the case. Moreover, you will be breaching their agreement with us by engaging the services of the cleaner directly without paying the us. Please see the terms and conditions for more information. You are welcome to rehire the cleaner through us.

• Our cleaners do not work on public holidays if your cleaning fall is on one of the public holidays, we recommend you reschedule the visits with your cleaners to a different day that is not on a public holiday.

• Our cleaners do not work on Sundays.